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Examples: LaserJet Pro P1102 paper jam, EliteBook 840 G3 bios update.

You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop.

For almost all HP products, the product information label can be found from one of the following locations.

We apologize for this inconvenience and are addressing the issue.

Follow the instructions in our System Restore guide to create a new restore point, and then install the new drivers using the technique were about to show you.

Laptops with Precision Touchpads are optimized by Microsoft, support standard gestures, and can be configured from the Settings app.

Unfortunately, PC manufacturers can opt out of using Precision Touchpads.

Now, theres a way to install Precision Touchpad drivers even on laptops that dont ship with them.

It not only worked on both laptops, it made the touchpads feel a lot betterin our opinion.

At CES 2017, an HP representative told us that HP was looking at making it possible for users to choose between treating the touchpad as a Precision Touchpad and using the manufacturer-provided drivers.

We had some issues clicking and then our touchpads would stop responding shortly after boot.

If you already have, we recommend heading to Control Panel Uninstall a Program and uninstalling the Synaptics or ELAN drivers that appear here.

Afterwards, head to your laptop manufacturers website, find the product page for your specific laptop, and download the latest touchpad drivers for your hardware.

Install them and they should replace the Precision Touchpad drivers you previously installed, reverting your laptops touchpad to its original manufacturer drivers.

The touchpad is usually made by a company named Synaptics or ELAN, and manufacturers choose to either use Microsofts Precision Touchpad standard or manufacturer-customized drivers and configuration tools.

You may encounter problems on some laptops; it just depends on the hardware.

If you see the Your PC has a precision touchpad text, youre already using a PC with a Precision Touchpad.

That means you already have the drivers, so you dont have to do anything.

Even if your touchpad doesnt feel great, thats a problem with the hardwarenot the drivers.

You may be able to improve your touchpad responsiveness by installing the Precision Touchpad drivers using the instructions below.

You probably wont need it, but weve seen reports that this process can cause the touchpad to temporarily stop working while you change its drivers on the Razer Blade and perhaps other PC laptops.

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Either a USB or Bluetooth mouse will workjust be sure you have something to use in case your touchpad stops working.

Of course, you can always navigate your computer with your keyboard or even a touch screen, if it has one.

Check to see whether you have a Synaptics or ELAN input device.

If the name of the touchpad in Device Manager doesnt give you an indication, double-click the device to open its properties window and check the listed manufacturer.

If you have an ELAN device instead, download the ELAN driver from Softpedia.

However, we recommend you be careful when using the Device Manager.

If you carefully follow the instructions below, you shouldnt have any problems.

Even if this process breaks your touchpad or causes other problems, you will be able to reinstall the touchpad drivers from your manufacturers website to fix things.

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